Our Team - Elite Stay

Customers frequently ask

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What is Elite Stay and what sets it apart from other short-term rental management companies?

Elite Stay is a premier short-term rental management company that specialises in helping property landlords and investors maximise their revenue through expert management and innovative strategies. What sets Elite Stay apart from other short-term rental management companies is our commitment to seamless high-quality service.

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What are the insurance options?

Having the right insurance is crucial. Without it, owners could face financial hardship due to unexpected damage or guest-related issues. To protect yourself, property owners typically have three main insurance options:

Short-Term Rental Insurance: Several providers offer specialised plans designed specifically for short-term rentals. This insurance adapts to your needs, covering your entire property (house/apartment) or just a single room you're renting out.

Landlord Insurance: While some landlord insurance might extend to short stays, carefully research the policy details as coverage may be restricted.

Airbnb's Host Protection Insurance program provides primary liability coverage for bodily injury or property damage claims by third parties from Airbnb stays, with a limit of up to $1 million USD per occurrence. By combining your understanding of Airbnb's offerings with the expertise of an insurance professional, you can make informed decisions to ensure your property and interests are adequately protected.

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How do you screen guests and avoid damage to my property?

Elite Stay utilises a third-party platform that automates guest verification. The reservation is automatically scanned using a proprietary risk algorithm to determine initial risk factors. The guest's information is then analysed, and once verified, the guest receives their check-in instructions automatically. A pre-authorisation is held within seven days of check-in in the case of damage reported at your property.

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What essentials are required for my home to be guest-ready?

We understand the importance of providing guests with a comfortable and well-equipped experience. Our team has developed a comprehensive Listing Readiness Checklist to ensure a pleasant stay for your guests. We recommend reviewing it carefully to ensure your property meets our requirements before welcoming guests.

While our Listing Readiness Checklist meets the criteria to provide comfort, consider adding unique features to make your listing stand out! Think about amenities you would personally find delightful, like a coffee maker for a morning boost or a gaming console for family fun.

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Does Elite Stay help to furnish my property?

Does Elite Stay help to furnish my property? While we do not directly furnish properties ourselves, Elite Stay is here to help you create a guest-ready haven!We can connect you with reputable styling companies that can transform your space, whether a luxurious retreat or a budget-friendly gem. We also offer valuable tips and insights on guest preferences and needs.

Our team have established Listing Readiness Checklist outlined in our comprehensive checklist to ensure a comfortable experience for all your guests.We recommend checking out our helpful blog post, 'Is My Home Ready For Airbnb?' blog post for additional insights on preparing your property for guests.

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What are the benefits of listing in the short-term market?

Listing your property in the short-term rental market offers numerous potential benefits. Owners can achieve higher income compared to traditional long-term rentals, thanks to flexible pricing and higher nightly rates. Additionally, you have greater control over your property, allowing for personal use whenever needed. Short-term rentals attract a wider range of potential guests, often leading to quicker occupancy rates.

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How long does the process take from onboarding to accepting bookings?

Once your Onboarding Application is approved, we get to work. Generally, it depends on the property's readiness and the plan you have selected.

For our Collaborate plan, this process is quick and straightforward. The main requirement is to ensure the property is fully furnished and equipped with essential amenities, and professional photography is available. It typically takes our team a week or two to prepare the property for listing.

For our Complete plan, the process is more involved. Our team will coordinate essential tasks to ensure your property is guest-ready, including an initial clean and property inspection. If professional photography is requested on the onboarding form, Elite Stay is happy to coordinate and deduct the cost from your initial earnings. This process ensures your property is ready to welcome guests promptly.

If you have selected our Complete plan, our team will then coordinate essential tasks to ensure your property is guest-ready, including an initial clean and property inspection. We are unable to list your property until the full Onboarding Fee is paid.Keep in mind that this onboarding timeline may vary based on property readiness and effective communication during the onboarding phase.

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What platforms will my property be listed on?

Elite Stay currently lists all properties on Airbnb, Booking.com, VRBO, Homeaway, Stayz and Homes & Villas by Marriott. Our team are constantly evaluating new platforms to expand your property's reach and maximise your bookings.

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Will my property be listed with professional photography?

Absolutely! At Elite Stay, we recognise the significance of presenting your property in the best possible light. Professional photography showcases your home with precision, capturing its unique angles and details. We understand the importance of standing out in the Airbnb industry, and professional photography plays a crucial role in attracting more bookings for your property.

If professional photography is requested on the onboarding form, Elite Stay is happy to coordinate and deduct the cost from your initial earnings. Due to the variability of photography costs, we are unable to offer this as a free inclusion on our plans.

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What do I do when I want to utilise the property myself?

We understand that you may want to use the property for yourself as an owner. The Elite Stay App provides owners with a complete view of the property calendar and flexible access to create and remove Owner Bookings or Maintenance Blocks on specific dates.

Meet our team

Aaron Liew

Brian Yeap

Customers frequently ask

Don’t sweat the small stuff
We've got your back.

Management

Company

Resources

Stay informed about the latest news, events, and developments at Elite Stay

Meet our team

Aaron Liew

Brian Yeap

Customers frequently ask

What is Elite Stay and what sets it apart from other short-term rental management companies?

What are the insurance options?

How do you screen guests and avoid damage to my property?

What essentials are required for my home to be guest-ready?

Does Elite Stay help to furnish my property?

What are the benefits of listing in the short-term market?

How long does the process take from onboarding to accepting bookings?

What platforms will my property be listed on?

Will my property be listed with professional photography?

What do I do when I want to utilise the property myself?

Don’t sweat the small stuffWe've got your back.

Management

Company

Resources

Stay informed about the latest news, events, and developments at Elite Stay

Don’t sweat the small stuff
We've got your back.